FAQs

RentZeal strives to achieve customer satisfaction at all times. To help avoid any issues arising with your rental and ensure that your rental and delivery goes well, we have provided this list of questions and answers. If you have a question that is not answered here, feel free to reach out to us at contact@rentzeal.com

  • When should I place my order?

    Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items. We recommend booking items atleast 1-2 weeks in advance. But we do understand that a few events get planned without notice. We would do our best to help you with the party, if you provide us book the order atleast 24 hours prior to delivery date & time.

  • What are your hours?

    You can order on our website www.rentzeal.com, 24x7. Our customer service hours are 8am to 8pm, Monday through Saturday. You can reach us through Live Chat or call us at (650) 308-4005 .

  • What is the duration of rental?

    All charges are for rented items that leave our facility and are gone for a certain time period, whether you use the item or not. Prices quoted are for one-day use only. We can drop off items one day before your event (the evening before your event date) and pick-up the items the day after your event (if your event runs late in the evening) at no extra charge. Weekly and monthly rates are available upon request.

    Note All bouncy houses, jumpers, inflatables and slides will be picked up the same day. The prices for these items are quoted for an 8-hour use for a single-day event. Should you desire to keep any of these items overnight, a 50% overnight-charge would be added to the rental price.

  • What is your payment policy?

    All payments and deposits has to be made with a Credit Card or PayPal. We accept Visa, Mastercard, American Express and Discover.

  • Is it safe to use my credit card on your site?

    Yes. The safety and privacy of your personal information is of utmost importance to us. We use many security precautions and devices to protect your personal data and credit card information

  • What is the minimum order size?

    There is no minimum order size on our website. We do understand that you may have a very special event with just a few guests. We would be glad to provide you with service, no matter the scale of your event.

  • Can I make changes to my order after it has been placed?

    Changes may be made up to 48 hours prior to the time of delivery. Reductions made with less than 48 hours notice may be subject to a 50% restocking fee. Additions made with less than 48 hours notice will be treated as a new order. You can write to us at contact@rentzeal.com if you desire to make any changes in your order. Our team will do our best to accommodate your request for all the changes in the order.

  • What is your cancellation policy?

    RentZeal understands that there may be circumstances when you need to cancel your event, and hence aims to provide you a flexible refundable policy. You will receive a full refund of rental fees with cancellation at least 48 hours prior to reservation date. If you cancel less than 48 hours prior to reservation date, RentZeal will keep the rental fees, but you may apply it to a future rental within a 30 day period of the original event date. All weather cancellations must be made by 8:00 AM the date of the rental to receive refund of rental fees.

  • How do I change or cancel my order?

    If you would like to change or cancel your order, send us an email at contact@rentzeal.com. Please put “order inquiry” in the subject line. To help us process your request quickly, please mention your Order# and your Contact No. in your email.

  • What do I do if I have a question about an order?

    If you have any questions at all about an order, please don’t hesitate to contact us at contact@rentzeal.com Please put “Order Inquiry” in the subject line.

  • How do I use a discount code if I have one?

    You can input the discount code at checkout in the coupon code section. You would instantly see a discount being applied to your final amount. The coupon codes are generally for one-time use per person. Additionally, you can apply only one coupon for a transaction.

  • What do I do if I have problems with the website?

    Please let us know! We work 24x7 to constantly improve our website to provide you with the best user experience. We would be glad to get your feedback and work on it. Write to us at contact@rentzeal.com

  • What are your hours of delivery?

    Normal delivery and pick-up hours are 9am to 9 pm, Monday through Sunday. Deliveries and pick-up can be made as early as 7am and as late at 11pm, but there is an additional fee for deliveries outside normal hours. Please check with us. Additionally, we can pick-up the rental items (except bouncy houses, inflatables, slides) the day after your event at no extra charge.

  • What is the delivery and pick-up fees?

    We provide a free delivery and pick-up for orders above $75 or above and located anywhere in SF Bay Area. Delivery will be made to ground level, backyard tent area or to a location accessible to our delivery vehicle. All equipment must be returned to original spot of delivery.

  • What is your delivery area?

    We deliver anywhere and everywhere in the SF Bay Area. To see the list of cities we deliver to, go to rentzeal.com/delivery-area.

  • Can I pick up my rental items?

    Yes, you are always welcome to visit our warehouse to pick-up your rental items. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle and do check with us for our warehouse address. Our staff will assist you in loading your items but you would be responsible for protecting your vehicle and our equipment.

  • Do your crews set up the equipment?

    We set up bouncy houses, slides and inflatables for you. We ensure that they are clean and in good working condition well before your party starts. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is provided FREE of charge to our customers.

    If you are renting any other party items, the delivery does not include setup. However, RentZeal can set up and break down these items for an additional charge. Please contact us for specific information.

  • What is your broken and/or missing items policy?

    ​All rented items must be returned. In the event rental items are missing you will be contacted by your sales representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.

  • What should I do with glasses, china, and other food service items prior to returning them?

    Please scrape and rinse these items and place them in the containers in which they were issued.

  • What if I am not able to rinse the food service items prior to return?

    Items returned without being rinsed will incur a cleaning fee of at least 30% of the total rental cost of those food service items.

  • What should I do with linens prior to returning them?

    Please shake linens free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew. Use linen bags provided by RentZeal. Please discard hangers and plastic only.

  • What happens if items are damaged or lost?

    Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.